The Website Owner, including subsidiaries and affiliates (“Website” or “we” or “us” or “our”) provides the information contained on this website to visitors (“you”) subject to the terms and conditions set out here, along with our privacy policy.
By continuing to browse and use this website, you agree to comply with and be bound by these terms and conditions governing our relationship with you.
The term TRAVELUNBOUNDED WORLD PRIVATE LIMITED refers to the website owner whose registered office is No 10, 8th Main, Vinayaka Nagar B Block, Konena Agrahara, Bangalore 560017. All legal matters will be settled under Bangalore jurisdiction only.
The use of this website is subject to the following terms:
“We as a merchant shall not be liable for any loss arising out of declined transaction authorizations or payment failures.”
Note: Non-AC rooms are provided unless specifically mentioned.
We organize holidays and do not own or operate hotels, airlines, transport, or other service providers.
Guests must adhere to individual service provider rules. Any damage caused by the guest will be recovered from the guest.
We are not responsible for delays, injuries, or losses caused by third-party service providers or during the journeys.
Refunds will be issued as a non-transferable credit note valid for future travel to the same destination.
Peak season: 100% cancellation fee applicable.
Please write to support@travelunbounded.com for any booking changes. Amendments are treated as new bookings and cancellation policies will apply.
IMPORTANT NOTICE TO ALL GUESTS
PLEASE READ THESE TERMS CAREFULLY BEFORE MAKING ANY PAYMENT OR CONFIRMING YOUR BOOKING.
Travel Unbounded World Pvt Ltd receives tour payments directly into its company bank accounts as part of a centralised booking, collection and settlement process.
Receipt of payment by Travel Unbounded does not mean that Travel Unbounded owns, operates, manages or directly provides every hotel, airline, vehicle, cruise, activity, guide, safari, transfer or other service included in the itinerary.
Travel Unbounded acts as the tour organiser, travel planner and booking coordinator. Individual travel components are operated and delivered by independent third-party service providers.
Travel Unbounded World Pvt Ltd shall not be responsible for any death, accident, injury, illness, loss or damage caused by the acts, omissions, negligence, equipment, vehicles, premises, employees, contractors or operational failures of an independent third-party service provider, or by circumstances beyond Travel Unbounded's reasonable control.
Nothing in these Terms excludes any responsibility that Travel Unbounded cannot lawfully exclude, including responsibility arising directly from Travel Unbounded's own fraud, wilful misconduct, material misrepresentation or breach of a statutory obligation.
For the purpose of these Terms and Conditions:
“Travel Unbounded”, “TU”, “we”, “us” or “our” means Travel Unbounded World Pvt Ltd.
“Guest”, “traveller”, “customer”, “you” or “your” means the person making the booking and every person travelling under that booking.
“Tour” means the complete itinerary, holiday, package, journey or travel arrangement booked through Travel Unbounded.
“Third-Party Service Provider” or “Supplier” includes airlines, hotels, resorts, villas, transport operators, drivers, destination management companies, guides, cruise companies, railway operators, activity providers, safari operators, restaurants, insurance companies and other independent suppliers.
“Lead Guest” means the person who communicates with Travel Unbounded, confirms the booking or makes payment on behalf of the travelling group.
By making any payment, confirming a booking, approving an itinerary or travelling under a booking arranged by Travel Unbounded, the guest confirms that:
These Terms shall apply whether the booking is confirmed through email, WhatsApp, telephone, website, payment link, bank transfer or any other method.
Travel Unbounded is responsible for designing, planning, recommending, booking and coordinating the travel arrangements specifically agreed with the guest.
However, Travel Unbounded does not ordinarily own or directly operate the underlying travel infrastructure or services, including:
These services are operated by independent third-party suppliers under their own licences, management, employees, safety systems, equipment and operational control.
The inclusion of a supplier in an itinerary does not create an employer-employee, partnership, joint venture or ownership relationship between Travel Unbounded and that supplier.
For the convenience of guests and suppliers, Travel Unbounded may collect the entire tour amount directly into its company bank account.
The amount collected may include:
The fact that payment is made directly to Travel Unbounded, and that Travel Unbounded issues a payment receipt, confirmation, voucher or invoice, shall not by itself mean that Travel Unbounded is the owner, operator, carrier, hotelier, transporter, driver, guide or activity provider.
Travel Unbounded collects and administers the booking amount as the tour organiser and coordinating entity. The actual performance of each travel component remains the responsibility of the supplier operating that component.
Travel Unbounded may remit booking amounts to suppliers in advance to secure rooms, flights, vehicles, activities or other services.
Once an amount has been committed or paid to a supplier, its refund, cancellation and amendment treatment may be governed by that supplier's terms.
Travel Unbounded cannot guarantee a refund from a supplier where:
Where a supplier approves and pays a refund to Travel Unbounded, the refundable amount shall be remitted to the guest after deducting applicable cancellation charges, taxes, bank charges, foreign exchange losses and non-refundable service charges.
Collection of money by Travel Unbounded shall not amount to Travel Unbounded assuming responsibility for:
The guest acknowledges that the tour may involve independent suppliers selected based on the information, reputation, availability and commercial terms available to Travel Unbounded at the time of booking.
Each supplier may have its own:
Guests are required to comply with such supplier terms.
Travel Unbounded may provide reasonable assistance in communicating with a supplier. Such assistance shall not amount to an admission that Travel Unbounded is responsible for the supplier's acts or omissions.
To the maximum extent permitted by applicable law, Travel Unbounded shall not be responsible for any loss, damage, delay, injury, illness, disability, accident or death caused by or arising from:
Travel Unbounded World Pvt Ltd shall not be responsible for an accident, injury, illness, disability or death suffered by a guest where the event is caused by a third-party service provider, another person, an inherent travel risk, the guest's own conduct or circumstances beyond Travel Unbounded's reasonable control.
This includes incidents occurring:
Travel Unbounded may provide reasonable emergency assistance when possible. Such assistance shall not mean that Travel Unbounded accepts legal or financial responsibility for the incident.
Nothing in this clause excludes responsibility that arises directly from Travel Unbounded's own act or omission where such responsibility cannot lawfully be excluded.
Travel Unbounded shall remain responsible for carrying out its own agreed booking and coordination obligations with reasonable care.
Travel Unbounded does not seek to exclude responsibility for:
Travel Unbounded's responsibility must be distinguished from the operational responsibility of the supplier that actually performs the service.
Travel may involve unavoidable and inherent risks, including:
By participating in the tour, the guest voluntarily accepts the ordinary and inherent risks associated with the destination and activities included in the itinerary.
Travel Unbounded shall not be responsible for failure, delay, cancellation, modification or additional expense caused by events beyond its reasonable control, including:
Travel Unbounded may modify, postpone, substitute or cancel any part of the itinerary where reasonably necessary for safety, operational feasibility or compliance with legal or governmental requirements.
Any additional cost resulting from such circumstances shall ordinarily be borne by the guest unless recovered from a supplier or covered by insurance.
The itinerary is prepared using the information and schedules available at the time of confirmation.
Travel Unbounded may make reasonable changes where required due to:
A hotel, vehicle, activity or other service may be replaced with a reasonably comparable alternative where available.
An identical replacement cannot be guaranteed.
Airlines are independent carriers and are responsible for their own operations.
Travel Unbounded shall not be responsible for:
Airline tickets are governed by the airline's fare rules, conditions of carriage and applicable aviation law.
Guests must verify flight timings, terminal details and baggage allowances before travel.
Vehicles and drivers may be provided by independent transport operators.
Travel Unbounded does not ordinarily employ, train or supervise the driver and does not own or maintain the vehicle.
Travel Unbounded shall not be responsible for accidents, injuries, deaths, breakdowns or delays caused by:
Guests must use seat belts where available and comply with lawful safety instructions.
A guest who believes that a driver is operating unsafely must inform Travel Unbounded or the local supplier immediately.
Accommodation providers are responsible for the operation, maintenance, hygiene, security and safety of their properties.
Photographs, descriptions and classifications are based on information provided by the property or available at the time of booking.
Travel Unbounded shall not be responsible for matters outside its reasonable control, including:
Any complaint concerning accommodation must be reported immediately while the guest is at the property so that the supplier has a reasonable opportunity to address it.
Participation in adventure, wildlife, sporting, water-based or physically demanding activities is voluntary.
Such activities may include:
Guests participate subject to the activity provider's rules and at their own informed risk.
Travel Unbounded does not control the activity provider's equipment, instructors, safety systems or operational decisions.
Guests may be required to sign a separate waiver issued by the activity provider.
Travel Unbounded or the activity provider may refuse participation where a guest's age, health, fitness, intoxication, behaviour or failure to follow instructions presents a safety risk.
Each guest is responsible for assessing their fitness to travel.
Guests must disclose, before confirmation:
Travel Unbounded shall not be responsible for complications arising from an undisclosed condition or from travelling against medical advice.
Travel Unbounded does not provide medical advice.
Where an emergency occurs, Travel Unbounded or its representatives may, where reasonably possible:
All costs relating to treatment, hospitalisation, ambulance, evacuation, additional accommodation, repatriation or accompanying persons shall be borne by the guest or the guest's insurer.
Travel Unbounded does not guarantee the availability, quality or outcome of medical services.
Comprehensive travel insurance is strongly recommended for all guests and may be made mandatory for certain destinations or activities.
Insurance should ordinarily cover:
Failure to purchase adequate insurance shall be at the guest's own risk.
Travel Unbounded shall not be responsible where an insurer rejects or limits a claim.
Guests are responsible for ensuring that they possess:
Information provided by Travel Unbounded concerning visas or entry requirements is general guidance and may change without notice.
The final decision concerning entry, exit, transit or deportation rests with the relevant government authority.
Travel Unbounded shall not be responsible for refusal of entry, detention, deportation, missed travel or financial loss arising from inadequate documentation.
Guests are responsible for their baggage, passports, money, jewellery, mobile phones, cameras, laptops, documents and other belongings.
Travel Unbounded shall not be responsible for loss, theft or damage occurring:
Valuable items should not be left unattended and should be carried or stored securely.
Guests must comply with:
Travel Unbounded may discontinue services to a guest whose behaviour is:
No refund shall be payable where services are discontinued because of the guest's conduct.
Any additional expense shall be borne by the guest.
The guest shall be responsible for any damage, loss, penalty, fine or claim caused by the guest's negligence, misconduct or violation of supplier rules.
This includes damage to:
The guest authorises Travel Unbounded to recover such amounts where Travel Unbounded is required to pay the supplier on the guest's behalf.
Special requests relating to rooms, meals, seats, adjoining rooms, views, dietary requirements, accessibility or celebrations are subject to supplier availability.
Travel Unbounded may communicate the request but cannot guarantee fulfilment unless expressly confirmed in writing by the supplier.
Cancellation charges shall depend on:
Travel Unbounded's planning, consultation, documentation and service charges may be non-refundable after work has commenced.
A refund shall not become due merely because the guest is unable or unwilling to use a service that remained available.
To the maximum extent permitted by law, Travel Unbounded shall not be responsible for indirect or consequential losses, including:
Guests must take reasonable steps to minimise any loss.
Where Travel Unbounded is found legally responsible and where liability may lawfully be limited, Travel Unbounded's total liability shall not exceed the amount received by Travel Unbounded from the affected guest for the specific travel component giving rise to the claim.
Where the claim relates to Travel Unbounded's own planning or coordination service, the liability shall not exceed the planning, coordination or service charge attributable to the affected booking.
This clause shall not apply where limitation is prohibited by applicable law.
The guest agrees to indemnify Travel Unbounded against losses, claims, fines, penalties and expenses arising from:
This indemnity shall not apply to the extent that the loss was directly caused by Travel Unbounded's own legally established wrongdoing.
Any problem must be reported immediately to:
The guest must provide the supplier and Travel Unbounded a reasonable opportunity to investigate and rectify the problem.
Failure to report the issue during the tour may affect the ability to investigate or provide a remedy.
A formal complaint should be submitted in writing with relevant documents, photographs and receipts within a reasonable period after completion of the tour.
Travel Unbounded may assist guests with:
Such assistance is provided as a customer-support measure and shall not constitute an admission of fault, negligence or liability.
Where any provision of these Terms is held invalid, unlawful or unenforceable, the remaining provisions shall continue to apply.
Any invalid provision shall be interpreted or modified only to the minimum extent required to make it lawful and enforceable.
These Terms shall be governed by the laws of India.
Subject to applicable consumer protection laws and mandatory statutory jurisdiction, disputes shall be subject to the jurisdiction of the competent courts at Bengaluru, Karnataka.
These Terms, together with the confirmed itinerary, quotation, payment schedule, cancellation policy and supplier conditions, constitute the agreement governing the booking.
No oral assurance shall override these Terms unless confirmed in writing by an authorised representative of Travel Unbounded.
I CONFIRM THAT I HAVE READ AND UNDERSTOOD THE ABOVE TERMS AND CONDITIONS.